Terms & Conditions

1. Membership Benefits
Your monthly membership includes:
  • One (1) complimentary service per month — choose from 60 minute massage, acupuncture, or a seasonal facial (75 min)
  • One (1) complimentary infrared sauna session per month.
  • 15% off all additional Zoi Well services during the same month.
  • 10% off all Zoi Market and Meridian retail purchases.
  • If you choose another service, you will receive 10% off the additional cost. In other words, your membership fee is deducted from the service cost and remaining amount is discounted 10%.
  • You may also “Bring a Friend” — when they book a same-day service with you, they’ll receive 15% off their treatment plus 10% off Zoi Market & Meridian purchases for the same day.
All benefits apply only within the billing cycle month, unless otherwise noted in the rollover policy below.

2. Membership Fee & Billing
  • Monthly membership fee: $115, automatically billed to your card on file.
  • Your monthly charge will occur on the same day each month as your original signup date (e.g., if you sign up on the 10th, you will be charged on the 10th of each following month).
  • Ongoing payments are processed automatically unless paused or canceled as outlined in this agreement.
  • It is your responsibility to keep your payment method current. Failed or declined payments may result in temporary suspension of membership benefits.

3. Service Rollover Policy
  • Complimentary monthly services do not normally roll over.
  • If you are unable to use your monthly service due to unforeseen circumstances, it may be rolled over and used the following month with written notice (email or text).
  • A maximum of two (2) rollovers is allowed per calendar year.

4. Pausing & Canceling Membership
  • You may pause your membership at any time, for up to three (3) consecutive months, with written notice (email or text).
  • Membership may be canceled at any time after the initial two-month commitment by providing written notice at least 7 days prior to your next billing date.
  • No refunds will be issued for unused services or cancellations within the initial commitment period.

5. Scheduling & Usage
  • All services must be scheduled in advance and are subject to practitioner availability.
  • Membership benefits apply to the enrolled individual and are non-transferable, except for the “Bring a Friend” discount.
  • Discounts cannot be combined with other promotions, packages, or offers unless otherwise stated.

6. Consent & Agreement
By enrolling in the Zoi Wellness Membership Program, you:
  • Authorize Zoi Wellness to charge your designated payment method monthly.
  • Agree to all membership terms and acknowledge they may be updated with 30 days’ written notice.
  • Understand your benefits and responsibilities as a Zoi Wellness member.