Frequently asked questions
What's included in the Zoi Membership?
Your monthly $115 membership includes:
- One 60-minute service (choose from Massage, Acupuncture, or a 75-minute Botanical Facial)
- One free private sauna session (up to 60 minutes)
- 10% off all purchases at Zoi Market and Meridian
- 15% off any additional services booked during the same month
- Extend your membership pricing to a friend when you bring them in with you on the same day
Can I choose any service every month?
Yes! Each month, you may choose one of the following:
- 60-minute Acupuncture
- 60-minute Massage
- 75-minute Botanical Facial
You can also upgrade your session (e.g., add time to a massage or include service add-ons) and receive 10% off those additions.
Any additional service booked during the same month receives 15% off.
Example:
Your first 60-minute massage is included in your membership. If you book a Botanical Facial later that day or at another date during the same month, you'll pay just $123.25 instead of $145 (15% off).
How are my discounts applied?
- Your first monthly service is fully covered by your $115 membership fee.
- Any add-ons or time extensions to your membership service receive 10% off.
- Any additional services booked in the same month receive 15% off.
- Discounts must be applied manually at checkout by front desk staff.
What’s the difference between a Discounted Package (acupuncture, massage, facial rejuvenation) and the Membership?
Discounted Packages:
- Pre-pay for 6–10 treatments of the same type (Acupuncture, Massage, or Facial Rejuvenation)
- Receive 10% off the total cost
- Services must be used by the same individual
Membership:
- Flexible service selection each month (clinic or spa)
- Includes one service + sauna session per month
- Offers 15% off additional services within the same month
- Broader access and more ongoing savings
What is included in the Botanical Glow Facial
A restorative 75 minute facial using effective botanical skincare products & calming lymphatic techniques. Includes cleanse, exfoliation, mask, massage, and hydration.
What’s the difference between a Wellness Program and the Membership?
Wellness Programs are customized, results-driven plans for reversing chronic symptoms using:
- 14 appointments over 3–6 months
- Comprehensive lab testing (GI, hormone, inflammation, and blood)
- Herbal medicine, personalized planning, and reporting
- 15–20% off all clinical services
While Wellness Program patients automatically receive 10% off spa services, they do not receive the full membership benefits unless they also enroll in the membership.
What if I want Spa benefits while I am on a Wellness Program?
If you’re on a Wellness Program, you already receive:
- Clinical care discounts
- 10% off all spa services
Adding a Zoi Membership gives you:
- One monthly 60-min service (Massage, Acupuncture, or Botanical Facial)
- One free sauna session per month
- 15% off additional spa treatments that month
- 10% off Zoi Market and Meridian purchases
Can my unused monthly sessions roll over?
Yes – up to 2 months of unused services can roll over, per year
Can I share my membership?
Yes! If you bring a friend with you on the same day as your appointment, they can enjoy your same benefits for $115. They must pre-book their service in advance.
Can I cancel anytime?
Absolutely.
To cancel:
- Log into the Shopify account where you started your membership
- Use the link in your confirmation email
- Cancel anytime, no penalties